The contract for services shall commence on the Commencement Date listed. Although Rockin Vans might suggest a completion date it is by no means a guarantee. Rockin Vans will endeavor to complete the vehicle by this date however there is often circumstances outside of our control. Rockin Vans will inform the customer of any delays and new completion dates. Rockin Vans will in no way be responsible for any loss caused by the delay of conversion build, e.g. campsite fees or ferry crossings.


If Rockin Vans is purchasing a vehicle on the customer’s behalf, we will make all endeavors to help the customer purchase a safe and reliable vehicle. Rockin Vans acts as a consultancy service in the vehicle buying process to help customers make an informed purchase. The customer shall have no right to bring any claim against us in respect to the vehicle itself. Any administration charge relating to the vehicle purchase will be paid by the customer.  We do not accept any liability in respect to the use of vehicle by the customer or any future issues that may arise with the vehicle itself. If the customer is bringing an already purchased vehicle to Rockin Vans, a full damage report is required on arrival.

Please ensure your vehicle is delivered to us with as little fuel in the tank as possible. This is especially important if you are having a heater installed.

The vehicle must arrive clean and tidy. It is very important that no personal effects are left in the vehicle. Rockin Vans holds no responsibility for any artefacts left in the vehicle.


Rockin Vans will provide the customer with the specification detailed on the final accepted quotation. Any changes made to the final accepted quotation during the build Rockin Vans will endeavor to complete, however no guarantees are made. Any additions will be added to the final bill payable on completion.


The customer is required to sign off the project and colour choices. The customer will receive a final quotation which is then confirmed as the final choice. This will be the final project design which the workshop will work off. Although Rockin Vans will offer advice and opinions the customer is responsible for the final design. Rockin Vans will accept no responsibility for the appropriateness or accuracy of customer final choices.

Where applicable and requested by us, the customer shall timeously provide colour choices and other individualizations, any delay in the provision of this will result in a corresponding delay in the delivery of the conversion.


Rockin Vans offers a 1 year campervan warranty on all parts supplied and fitted by Rockin Vans.


All payments will be in UK Pounds Sterling made via BACS or card payment. Without prejudice to our other rights and remedies under the Conditions, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to the Client.

Payment must be received in full prior to work commencing. No work will commence on the vehicle without full payment. We do charge a £100 per week storage fee for every week we hold the vehicle with no payment.


Where the Client: fails to pay the charges listed in the contract or breaches the Contract in any other waywe shall be entitled to (without prejudicing, losing or reducing any other right or remedy) suspend conversion process, or hold the camper until full payment is made. The completed vehicle will not leave the premises until customer account has been settled. 


The Client hereby agrees to indemnify and keep indemnified Us, Our employees, officers, agents and contractors and hold Us, Our employees, officers, agents and contractors from and against any breach or non-observance by the Client of these Conditions and any claim brought against Us by a third party resulting from the provision of Services by Us to the Client, the Client’s use of the Services and the Server and the Client’s Materials placed on the Website including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by Us as a consequence of such breach or non-observance.


Should you have any complaints about the services received from us, then you can contact us directly portal and submit a ticket detailing your issue. Please clearly state the product or service that you are experiencing an issue with and provide details of the nature of your complaint. A member of our team will aim to resolve your issue to the best of their abilities. All complaints will be acknowledged within 3 business days, and we aim to resolve any issues within 10 business days.


We are not liable for any breach of the Contract or liable for any delay or failure in performance of any part of these conditions and its commitments when arising from or attributable to acts, events, omissions, accidents beyond the reasonable control of Us to perform and without limiting the generality thereof, shall include strikes; lock outs or other industrial action; civil commotion; riot; invasion; war; threat or preparation for war; fire; explosion; storm; flood; earthquake; subsidence; epidemic or other natural physical disaster, the possibility of the railways, shipping, aircraft, motor transport or other means of public or private transport, political interference with Our normal operations.


Any notices required to be given under the Contract by either party to the other shall be in writing, whether by letter sent recorded delivery, fax or email to the address of the other party as given in this Contract or the Action Plan or such other address as such party may from time to time have communicated to the other in writing. Any notice server by email shall, unless the contrary is proved, be deemed to be received on the day it was sent. Any fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.


The Contract represents the entire understanding between the customer and Rockin Vans relating to the Services. The Contract supersedes all previous communications between the Client and Us (whether written or oral) relating to the Services. Nothing in the Contract removes or overrides any right of action by any party in respect of fraudulent misrepresentation, fraudulent concealment or other fraudulent actions.